Shipping policy

Shipping Policy

At Modus Living, we engineer high-utility everyday tools designed to optimize your home and workspace. We partner with global fulfillment centers to bring you premium products directly from our manufacturing partners, ensuring the most efficient shipping process possible. [1, 2]

1. Delivery Timeframes

Our delivery structure is split into two distinct phases to ensure maximum transparency:

Processing Window: Orders take 1 to 3 business days to process, quality-check, and pack before leaving the warehouse.
Shipping Transit: Once shipped, your order will arrive at your doorstep within 7 to 12 business days.
Total Estimated Time: You can expect your package to arrive within 8 to 15 business days from your initial purchase date. [3, 4, 5, 6, 7]

2. Shipping Costs

We keep our checkout process transparent with zero hidden fees:

Standard US Shipping: A flat rate of $4.95 applies to all orders under $50.
Free Shipping Premium: Enjoy completely Free US Shipping automatically applied to all orders over $50. [8, 9, 10, 11]

3. Order Tracking

Every shipment includes full door-to-door tracking transparency: [12]

Tracking Email: You will receive an automated email containing your tracking number the moment your package is handed to the carrier.
Live Updates: Please allow 24 to 48 hours for the tracking status to update on the carrier's network.
Tracking Page: You can track your order directly on our store via our dedicated tracking tab. [13, 14, 15]

4. Lost, Stolen, or Damaged Packages

We stand behind our delivery process and ensure your items arrive safely:

Damaged Items: If your item arrives broken or defective, email us within 48 hours of delivery with clear photos at michellerae.ri@gmail.com for an immediate replacement.
Lost Packages: If your tracking number shows no movement for more than 20 business days, contact our support team to initiate a lost package investigation or claim a replacement.
Incorrect Addresses: We are not responsible for packages delivered to an incorrectly entered address. Please double-check your shipping details at checkout.